Customer Service

For Silver STAR Card
Purchase limited use one (1), three (3), seven (7) or 31 day Silver STAR Card. Limited use cards are not reloadable.

For Scrip Tickets
Purchased Scrip on this website.  This fare media is not valid on Fixed Routes it is ONLY for Connexion (Paratransit) Servce.

SHIPPING DETAILS

For orders shipped within the U.S., please allow 5-7 business days to receive your passes. 

Online purchases are available for our daily, weekly and monthly passes.

  • All online orders completed by noon on a regular business day (Monday - Friday) will be shipped the same day via the U.S. Postal Service.
  • For orders shipped within the U.S., please allow 5-7 business days to receive your passes.
  • Pass shipping times are estimates only.
  • All online pass purchases are final; passes cannot be exchanged or refunded.
  • Shipping charges ranging from $1 to $5 apply to all orders. Charge amount is based on value of total order.

JTA does not assume responsibility or liability for passes that are lost during shipping. If you have questions regarding your online order or if you did not receive your passes, please call (904) 630-3110 or send an email toecommerce@jtafla.com.